Comprehensive CQC KLOE Assessment

CQC DOMAIN

Safeguarding and duty of care

How systematically do you identify and manage safeguarding risks for vulnerable adults?

CQC DOMAIN

Safeguarding and duty of care

Do you have documented evidence of safeguarding alerts reported to local authorities within required timescales?

CQC DOMAIN

Health and safety

How robust is your health and safety risk assessment process? (environment, equipment, procedures)

CQC DOMAIN

Health and safety

Can you evidence control of infection? (IPC plans, audits, training, outbreak responses)

CQC DOMAIN

Safety of medicines

How do you manage medicines? (storage, administration, disposal, monitoring for side effects)

CQC DOMAIN

Safety of service users

How do you identify and respond to safeguarding concerns related to service users harming each other or themselves?

CQC DOMAIN

Staffing

Can you evidence that staffing levels and skills are adequate to meet people's needs safely?

CQC DOMAIN

Recruitment and employment

Do you have evidence of safe recruitment practices? (DBS checks, references, employment history gaps explained)

CQC DOMAIN

Person-centered care

How do you ensure care is person-centered? (preferences documented, choice, control, involvement in planning)

CQC DOMAIN

Assessment and planning

Do you conduct comprehensive, evidence-based assessments and develop detailed, achievable care plans?

CQC DOMAIN

Monitoring outcomes and progress

How systematically do you monitor whether people are achieving their goals and outcomes are improving?

CQC DOMAIN

Nutrition and hydration

How do you ensure people receive appropriate nutrition and hydration? (assessments, monitoring, interventions)

CQC DOMAIN

Health care support and management

How do you support people with health conditions? (appointments, medication management, condition monitoring)

CQC DOMAIN

Staff training and competence

Can you evidence that staff have the skills and knowledge to provide effective care? (training records, competence assessments)

CQC DOMAIN

Supervision and performance management

Do you have systematic supervision and performance management? (regular one-to-ones, appraisals, support plans)

CQC DOMAIN

Quality assurance

How do you assure the quality of care? (audits, service user feedback, benchmarking, continuous improvement)

CQC DOMAIN

Kindness, empathy, and respect

How well do you demonstrate kindness, empathy, and respect for service users and their families?

CQC DOMAIN

Involvement and information

Are service users and families involved in decisions about their care? (informed choices, communication)

CQC DOMAIN

Emotional support and well-being

How do you support people's emotional well-being and mental health? (counseling, activities, relationships)

CQC DOMAIN

Privacy and dignity

Do service users experience privacy and dignity in their environment and interactions?

CQC DOMAIN

Planning and delivering service

How responsive are you to changing needs? (flexibility, adjustment of care, rapid response to concerns)

CQC DOMAIN

Complaints and concerns

How well do you handle complaints? (clear process, timely response, learning from complaints)

CQC DOMAIN

Meeting diverse needs

How do you ensure care is responsive to people's diverse needs? (cultural, religious, communication, disabilities)

CQC DOMAIN

Leadership and governance

Is there clear leadership with a clear vision for the service?

CQC DOMAIN

Culture and values

What is the culture like? (values lived, teamwork, accountability, person-centered approach embedded)

CQC DOMAIN

Governance and accountability

How robust is your governance? (registered manager, records, financial management, accountability)

CQC DOMAIN

Continuous improvement and innovation

How do you drive continuous improvement? (strategic planning, learning from incidents, innovation)